Missed Appointment Policy

It is the policy of the Healthe Clinic to monitor and manage missed appointments. Any member who fails to arrive for a scheduled appointment without canceling the appointment more than 2 hours prior to the scheduled time is considered a "no-show." Members who arrive more than ten minutes after their original appointment time will be considered to have missed their appointment. Providers may work late members in as time permits but the missed appointment will still apply. After 3 missed appointments a member is charged $25 for a 45-60 minute appointment and $10 for any other appointment for which he or she is a "no show" within a 24 month period.

A member who consistently fails to present themselves for scheduled appointments is considered a chronic no-show. A member who misses more than five appointments may be dismissed from the HealthClinic.

Minor members who are signed in by a guardian but are not yet present for their appointment are subject to the missed appointment policy.

Provider, Lab, Wellness Coaching, Dietetic, Chiropractic and Urgent Care Visits
Any member who fails to arrive for a scheduled appointment without canceling the appointment more than 2 hours prior to the scheduled time is considered to have missed their appointment. After three missed appointments a member will be charged $10 for any additional 25 minute appointment he or she misses within a 24 month period.

Physicals
Because of the high demand for healthe physicals, members will be charged $50 for each healthe physical appointment missed and not canceled at least 24 hours prior to the appointment time.

Behavioral Health
Due to high demand for therapist (behavioral health) appointments; the therapeutic importance of presenting for regularly scheduled visits; and the difficulty of filling these appointment types on short notice, the cancellation and missed appointment policy for Therapist visits differs from other Clinic appointments as described below:

1. Any member who fails to arrive for a Therapist appointment without canceling the appointment less than 2 hours prior to the scheduled time is considered to have missed their appointment.

2. Members will be charged the full session fee of $85 on their second missed therapist appointment. This charge must be paid in full before the member will be scheduled for a future therapist visit at the Healthe Clinic.

3. Members who miss, or fail to cancel within the required time frame, 3 or more Therapist appointments will no longer be eligible to use this service and will be referred for treatment through Cerner's EAP program or to another outside provider.